The ibet is excited to share a tutorial of how taxpayers can contact the ibet and receive messages using secure messaging through ibet Energy Credits Online.
ibet Secure two-way messaging in the ibet ECO Tool enables safe and secure messaging at your fingertips between you and the ibet.
Let’s take a closer look at how this works.
First, log into your account.
Once logged in, you will see a blue button at the top of the screen that allows the user to send a message to an ibet employee.
If this is your first time using secure messaging, you will need to accept the terms of use.
Follow the prompts on the screen, including entering your entities’ EIN, without dashes and the name. Then select the appropriate topic you are contacting us about. Click next.
You will then see your inbox. A welcome message appears if it is your first-time messaging with us. You can simply hit reply and enter your message or question. If you want to attach a file, select the paper clip, choose the file you are attaching and click open. When ready, click send.
A success confirmation window will appear and you can return to your inbox.
Replying to a secure message is simple. Once logged into your account you will see a screen that says you have a new message. Click on the new message to open it, click reply and click send when ready. You will then see a success message.